The Heartland-COG/NCOCC TAC provides a wide variety of technical services. From designing fiber networks to installing advanced netowrk equipment or troubleshooting network problems, the TAC is availalbe to help our district implement quality educational networks.

WAN Implementation and Maintenance

• Data, Video, and Voice Planning, Procurement, and Support using established connectivity standards. Installation provided on a contractual bases.
• Wide Area Network Planning, Procurement, and Support using established connectivity standards. Installation provided on a contractual bases.
• Local Area Network Planning, Procurement, and Support using established connectivity standards. Installation provided on a contractual bases.
• Network Monitoring.
• Network Security.
• Design and Implementation of Network Upgrades.
• Technical Training.
• 7:30 by 4:30 Support for the Network.
• Maintain helpdesk support for a designated district representative.

Internet Connectivity and Support

• Internet Connectivity.
• Content Filtering.
• Firewall Protection.
• Distribution of IP Addresses.
• DNS Service.
• Web Hosting Services.
• Maintain helpdesk support for a designated district representative.

Electronic Mail Delivery System

• Management and support for user mailboxes on supported servers.
• Systems management and monitoring of mail channels on supported servers.
• Support for access to mail system from webmail clients.
• Installation of new features and softwae upgrades for server software.
• Training for supported mail clients.
• Provide the ability for school districts' servers to receive email.
• Maintain helpdesk support for a designated district representative.